Terms & Conditions

1. Service Provider & Approved Scope

Services are provided by Numan Keles LLC, doing business as Keles Home Services.

Your approved estimate or written agreement defines the work included, pricing, materials and any specific exclusions. Work not expressly included is outside the agreed scope. Verbal discussions do not authorize additional charges; changes must be confirmed in writing, including by text or email.

2. Estimates & Changes

Free online estimates are preliminary and based on the information, photos and measurements provided. Final pricing may change if actual conditions or requested work differ.

If additional work or materials are needed, we will explain the change and obtain your approval before proceeding with the affected work. If you decline, that portion of the work may be paused or excluded, and we will explain any effect on the remaining project.

3. Deposits & Payment

For non-financed work, a 50% deposit is required before work begins. The remaining balance is due upon completion of the agreed work, unless different payment milestones are stated in the approved estimate.

Approved financing is subject to eligibility, approval and the financing provider’s terms. It replaces the standard deposit arrangement only to the extent confirmed in the agreed financing plan. Any uncovered amount must be addressed before work begins.

Payment does not waive applicable rights concerning defective or incomplete work.

4. On-Site Assessments

Assessment-only visits cost $75 for up to one hour: a $25 booking deposit and a $50 balance due at the visit. The assessment fee is credited toward the resulting work if you hire us. Repairs, installation, materials and additional assessment time are not included unless expressly stated and approved.

The $25 booking deposit is refundable with at least 24 hours’ cancellation notice and otherwise nonrefundable, except where applicable law requires a refund.

An assessment addresses the requested project and accessible conditions. It is not a whole-property inspection or a guarantee that concealed defects do not exist.

5. Access, Preparation & Scheduling

The customer must have authority to approve the work and provide safe access to the work area. Please secure pets, move fragile or valuable items from the work area and make agreed customer-supplied products available.

Arrival times are estimates unless expressly guaranteed in writing. Delays may result from earlier jobs, traffic, weather, material availability or unexpected site conditions.

If access, missing products or unsafe conditions prevent work, we will discuss rescheduling and any proposed additional charges before proceeding. Urgent, evening and weekend service is subject to availability, with any additional charges confirmed in advance.

6. Existing & Concealed Conditions

Our pricing assumes the conditions described in the estimate. Concealed utilities, unsuitable mounting surfaces, structural defects, moisture, deterioration or other unexpected conditions may require a revised approach.

Keles Home Services is not responsible for pre-existing defects or damage it did not cause or worsen. This does not excuse damage caused by our negligence or failure to perform the agreed work properly.

We may pause affected work when conditions appear unsafe or require specialized assessment, permits or a qualified trade professional. Necessary scope and price changes require approval.

7. Customer-Supplied Products & Materials

The estimate identifies which products and materials each party will provide. Customer-supplied items must be complete and suitable for their intended installation.

We do not warrant the manufacture, condition or performance of products supplied by the customer. We remain responsible for our installation workmanship to the extent required by the agreement and applicable law.

If a product is defective, incomplete or incompatible, we will discuss options before proceeding. Additional visits, assembly, modifications or replacement work require separate approval when outside the original scope.

8. Openings, Finishes & Related Work

Installation or repair may require drilling, fastening, access openings or removal of existing components. We will discuss reasonably anticipated alterations before performing the affected work.

Patching, painting, finish matching, structural reinforcement, disposal and restoration are included only when specified in the approved scope. Exact matches to existing colors, textures or discontinued materials cannot be promised unless expressly agreed.

These exclusions do not remove responsibility for damage caused by our failure to exercise reasonable care.

9. Cancellations & Refunds

Please notify us promptly of cancellations or requested changes.

For installation and repair projects, any deposit accounting will identify work performed, approved materials purchased and documented, nonrecoverable commitments made for the project. Amounts retained must be permitted by the agreement and applicable law; any remaining refundable balance will be returned.

The assessment cancellation policy appears in Section 4.

Nothing in these terms limits mandatory cancellation or refund rights. Where a transaction requires a statutory cancellation notice or form, those rights apply and the required documents must be provided separately. These terms do not replace them.

10. Completion, Concerns & Workmanship

Please review the completed work with us when practical and report concerns promptly, with photos where helpful. Please provide reasonable access to inspect a reported issue and, when appropriate, address it.

For an urgent safety concern, take reasonable protective action and contact us as soon as practical. This section does not require delaying emergency assistance.

Any project-specific workmanship warranty will be stated in writing. Manufacturer warranties are separate. Normal wear, misuse, product defects and later alterations by others are not workmanship defects unless our work caused or contributed to the issue. Applicable legal rights remain unaffected.

11. Responsibility & Insurance

Each party remains responsible for its own acts and omissions as provided by applicable law. We do not assume responsibility for unrelated work performed by others, or for customer-provided information that is materially inaccurate, except to the extent our own conduct contributes to the loss.

Nothing in these terms excludes liability that cannot lawfully be excluded or requires the customer to indemnify us for our sole negligence.

These terms do not represent that any particular insurance coverage, license or certification is held. Any requested evidence must be provided and verified separately.

12. Project-Specific Terms & Acceptance

Please review these terms before approving the work. Project-specific provisions in an approved estimate or later written agreement take precedence where they expressly differ from these general terms, subject to applicable law.

Approval of an estimate acknowledges these terms only when they have been made available to you before approval. Material changes require further agreement.

Contact

Keles Home Services
Numan Keles LLC
Call or text: 470-272-8238
Email: info@keleshomeservices.com
Website: https://keleshomeservices.com